Overall, the survey shows a high level of satisfaction (1 = excellent, 5 = very poor) with WINPACCS:

• Average rating: 1.94
• Overall satisfaction: 1.81
• Willingness to recommend: 1.93

The following areas were rated particularly highly:

• Support: 1.57
• Flow of information from mbi to customers: 1.69
• System stability: 1.73

Some specific feedback our users have provided on WINPACCS:

• “A structured system that complies with funding requirements – ideal for organisations managing grants and projects across multiple countries.”
• “The support team always responds very quickly, and their explanations hit the nail on the head each time.”
• “It’s brilliant that the customers’ key users are also consulted during the development process. That way, the requirements of the customers are met.”
• “I always attend Webinar training and they are very Informative.”

We would like to once again extend our sincere thanks to all participants for their valuable input and constructive feedback! Our team is already working on incorporating them into concrete improvements within WINPACCS to further support your day-to-day project work.