Christoph Tuchan

Head of support


In the difficult conditions on site, an uncomplicated and quick solution to problems and issues is very important. I particularly like it when we can support employees in the developing nations directly. I love supporting our customers in the successful use of WINPACCS and being able to help them quickly and effectively solving their questions or problems.

Do you have a question or problem?

We will be happy to help. Please talk directly to the qualified employees of the WINPACCS Support Team, who can provide you with quick and competent solutions.

We strive to help you as quickly and simply as possible with questions and problems. Thanks to state-of-the-art remote access technologies and a multilingual Support Team, we can even do that worldwide. We attach particular value to a quick response time to your enquiries.

You can reach us from Monday to Friday from 09:00 am until 05:00 pm (CET or CEST), excluding national German holidays, by telephone or e-mail. We will contact you immediately to solve your problem.