Overall, the survey shows a high level of satisfaction with WINPACCS:

• How satisfied are you overall with WINPACCS? (1 = excellent, 5 = very poor) (1 = satisfied, 5 = very dissatisfied)
  • Overall satisfaction: 1.81
• How likely are you to recommend WINPACCS to other organisations? (1 = very likely, 5 = very unlikely)
  • Willingness to recommend: 1.93

The following areas were rated particularly highly:

• How would you rate the support provided by the WINPACCS team? (1 = good, 5 = not good)
  • Support: 1.57
• To what extent do you feel kept informed about important updates to WINPACCS? (1 = very well informed, 5 = poorly informed)
  • Flow of information from mbi to customers: 1.69
• How would you rate the technical stability of WINPACCS? (1 = very stable, 5 = not very stable)
  • System stability: 1.73

Some specific feedback our users have provided on WINPACCS:

• “A structured system that complies with funding requirements – ideal for organisations managing grants and projects across multiple countries.”
• “The support team always responds very quickly, and their explanations hit the nail on the head each time.”
• “It’s brilliant that the customers’ key users are also consulted during the development process. That way, the requirements of the customers are met.”
• “I always attend Webinar training and they are very Informative.”

We would like to once again extend our sincere thanks to all participants for their valuable input and constructive feedback! Our team is already working on incorporating them into concrete improvements within WINPACCS to further support your day-to-day project work.