Organising First and Second Level Support

Webinar

Organising First and Second Level Support



In this webinar, we will show you how you can act as the central contact person for WINPACCS within your organisation. We will provide you with practical, proven approaches and guide you step by step through the process of building an internal WINPACCS support team. We will also explain which support tasks you can easily handle yourself and where our team will be happy to assist you further.

In the webinar we will show you:

  • The WINPACCS Support Team – who we are and how we support you
  • An overview of our support services
  • Prerequisites and processes that are important for smooth support
  • Available materials to help you in your work
  • How know‑how can be built and maintained in the long term
  • Best practices
  • Tips for conducting remote support

Target audience

The webinar is aimed at staff working as WINPACCS coordinators or in internal support.

It is also a valuable training opportunity for users working with the affected functions who would like to familiarise themselves with the new features.

Participation requirements

Stable internet connection for image and sound transmission

Language

English

Attendance fee

There is no fee for participation

Date/Time

23.04.2026 14:00 – 15:30 (GMT+0200)

Duration

1.5 hours


Webinar
English
1.5 hours
14:00 - 15:30
Places available

Registration

back-to-top